At handmadecraftshub, we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our handmade gifts.
Information We Collect
- Personal Information: Name, email address, phone number, billing address, shipping address, gift recipient information
- Customization Data: Engraving text, personalization preferences, custom design specifications
- Payment Information: Credit card details processed through secure, PCI-compliant payment gateways
- Technical Data: IP address, browser type, device information, operating system, referring URLs
- Usage Data: Pages visited, gift preferences, order history, wishlist items, search queries
- Communication Data: Customer service interactions, product reviews, artisan feedback, gift notes
How We Use Your Information
- Process and fulfill your handmade gift orders
- Create personalized and customized items according to your specifications
- Send order confirmations and delivery updates
- Provide customer support and gift consultation services
- Send promotional offers and gift guides (with your consent)
- Improve our product offerings and personalization options
- Protect against fraud and maintain transaction security
- Comply with legal obligations and tax requirements
Data Security Measures
- 256-bit SSL encryption for all data transmission
- Secure payment processing through industry-leading providers
- Regular security audits and vulnerability assessments
- Limited access to personal data by authorized personnel only
- Compliance with PCI DSS standards for payment card security
Gift Recipient Privacy
When you provide gift recipient information:
- We use it solely for delivery purposes
- We may contact them regarding delivery if necessary
- We do not add them to marketing lists without consent
- They may opt out of future communications
Third-Party Sharing
We never sell your personal information. We only share data with:
- Payment processors to complete transactions
- Shipping carriers to deliver your gifts
- Artisans (only necessary customization details)
- Marketing platforms (with your consent)
- Legal authorities when required by law
Your Privacy Rights
- Access your personal information we hold
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent at any time
- Request data portability
- Lodge complaints with supervisory authorities
Data Retention
We retain customization information for future orders unless you request deletion. Order information is retained for tax and legal purposes.